Every business is now a digital business, regardless of industry. To deliveron the business promise, I&O leaders must focus on platforms andpractices that empower employees and delight customers. The speed ofinfrastructure services and efficiency are just two of the underlying criticalcapabilities for success. As businesses evolve, they must increasingly relyon infrastructure automation to deliver such capabilities required of them.In 2020, 56% of global infrastructure technology decision-makers surveyedby Forrester reported that they are implementing or have implementedinfrastructure automation software; a further 19% said that they wereplanning to do so in the coming year.1 To succeed, I&O leaders muststrategically implement these automated technologies to power the agility,speed of execution, security, and dependability to delight customers.